Shipping Policy
Last Updated: March 28, 2025
Thank you for shopping with Holistic Flower! We are committed to processing and shipping your orders accurately and efficiently. This policy outlines details regarding our shipping procedures. Please note that “shipping time” refers to the transit time *after* your order has left our facility, while “processing time” is the time it takes us to prepare your order for shipment.
Order Processing Time
We strive to process and ship all orders as quickly as possible. Most orders are processed within [1-2 business days] (Monday – Friday, excluding major US holidays).
During periods of high order volume, sales events, or holidays, processing times may be slightly longer. We appreciate your patience.
Shipping Methods, Costs & Estimated Transit Times
We ship orders using reliable carriers such as [e.g., USPS and UPS]. Available shipping methods, associated costs, and estimated transit times will be displayed during the checkout process based on your order details and shipping address.
- Shipping costs are typically calculated based on package weight and destination.
- Estimated Transit Times (after processing):
- Standard Shipping: Typically [e.g., 3-7 business days], but can vary.
- Expedited Shipping (if offered): Typically [e.g., 1-3 business days], but can vary.
- Please Note: Transit times are estimates provided by the carriers and are not guaranteed. Delays can occur due to weather, carrier issues, holidays, or other factors beyond our control.
Free Shipping
We may offer free standard shipping on orders meeting a certain threshold (e.g., orders over [e.g., $75], before taxes and after discounts). If applicable, the free shipping option will be presented at checkout.
Shipping Restrictions & Legality
Location Restrictions (Kratom & Hemp Products)
We ship orders only within the United States where our products are legally permitted.
IMPORTANT: Laws regarding Kratom and certain hemp-derived cannabinoids (like Delta-8 THC, HHC, THC-P) vary significantly by state, county, and city, and are subject to change. It is solely YOUR responsibility as the customer to know and comply with the laws and regulations in your specific jurisdiction BEFORE placing an order.
We cannot ship Kratom or specific regulated hemp cannabinoids to locations where they are prohibited by law. We reserve the right to cancel and refund any order destined for a prohibited jurisdiction based on our current understanding of applicable laws. By placing an order, you represent that you are legally permitted to purchase and receive the products in your location.
P.O. Boxes & APO/FPO Addresses
We may have limitations on shipping to certain address types, such as [e.g., P.O. Boxes] or APO/FPO addresses, depending on the carrier and product. Available options will be shown at checkout.
Age Verification
You must be at least 21 years old to purchase products from this site. We may employ age verification methods. Orders may be held or cancelled if age verification cannot be successfully completed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package via the carrier’s website. Please allow 24-48 hours for tracking information to become active after receiving the email.
If you created an account, you may also be able to track your order status by logging into your account page.
Discreet Packaging
We understand the importance of privacy. All orders are shipped in discreet, plain packaging (boxes or mailers) with a non-descript return address that does not explicitly state the nature of the contents.
Shipping Delays
While we work hard to process orders quickly, we are not responsible for shipping delays caused by the carrier, incorrect address information provided by the customer, weather conditions, holidays, or other circumstances beyond our direct control. We do not guarantee delivery dates.
Incorrect Shipping Addresses
It is the customer’s responsibility to provide a complete and accurate shipping address during checkout. Please double-check your address information before submitting your order.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of reshipment. We will contact you if a package is returned to us under these circumstances.
Damaged or Lost Packages
Damaged Items:
Please inspect your order immediately upon arrival. If you receive an item that is damaged, please contact us within [e.g., 7 days] of delivery at admin@holisticflower.com. Include your order number and clear photos of the damaged product(s) and packaging. We will assess the situation and work with you on a resolution (e.g., replacement or refund), subject to our Return Policy.
Lost Packages:
If your tracking information shows your package was delivered but you have not received it, please first check around your property, with neighbors, or with your building management. If you still cannot locate the package, contact us at admin@holisticflower.com.
If your package appears to be lost in transit (tracking has not updated for an extended period, e.g., [e.g., 5 business days past the last tracking update]), please contact us so we can initiate an investigation or claim with the carrier. Resolution timelines depend on the carrier’s investigation process.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting the revised policy to the Site. The “Last Updated” date at the top indicates the latest revision.
Contact Us
If you have any questions about our Shipping Policy, please contact us before placing your order:
Email: admin@holisticflower.com